FAQ 2026 Alumni store
Our shop is entirely student-run. Packing and fulfillment is done after school hours, so orders may not be processed every day. We appreciate your patience and understanding!
Order and delivery
After ordering
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You will receive a confirmation email right after ordering.
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If you haven't received a confirmation email, please email at vjdrip@gmail.com.
Receiving
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Your orders will be mailed out by the end of the week of the day it is ordered i.e. If you order on Monday, it will be mailed out by Friday of the same week.
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Delays or lost parcels by our courier partner are not within our control.
Delivery fees
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A delivery fee of S$4 will be imposed for the delivery of goods
How Do I Check The Delivery Status Of My Order?
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We know you’re excited for your parcel to arrive!
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An order dispatch email will be sent to you once your order has been shipped, including your tracking number.
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You may head over to SingPost and key in your order reference number
Post-purchase inquiries
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Can I Make Amendments To My Order After Confirmation?
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Amendments or cancellations can't be made once your order's been confirmed!
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How Do I Know If My Order Has Been Placed Successfully?
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You will receive a confirmation email right after ordering.
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If you haven't received a confirmation email, please email at vjdrip@gmail.com.
Order Issues
What if my order has missing items?
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Email us with your order number and full name.
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We'll dispatch the missing item to you.
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All delivery fees for replacement items are on us.
What if the wrong order was sent to me? (Eg. Ordered a S size and received a M size)
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Email us with your order number and full name.
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We'll send you the correct item along with a prepaid return mailer.
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Place the wrong item in the mailer and send it back to us at the address provided.
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All delivery fees are covered by us.
We will endeavour to assist with your order to the best of our ability in such events, please email us at vjdrip@gmail.com with your order number and we will assist where possible. Any email enquiries will be processed within 3 days.
