FAQ 2026 Alumni store
Welcome to the VJC Drip Help Centre! Our shop is entirely student-run. Packing and fulfillment is done after school hours, so orders may not be processed every day. We appreciate your patience and understanding!
We've put together answers to some of our most common questions below. If you can't find what you're looking for, feel free to drop us an email at vjdrip@gmail.com, we're happy to help.
Orders & Delivery
How do I place an order?
Simply browse our store, select your items, and check out. Payment is completed online, and your order will be confirmed once payment is received.
How will I know my order was placed successfully?
You'll receive a confirmation email right after your order goes through. If you don't see it within a few minutes, please check your spam or junk folder. If it's not there either, write to us at vjdrip@gmail.com and we'll look into it for you.
When will my order be mailed out?
We mail out all orders by the Friday of the week in which they were placed. For example, if you order on a Monday, your parcel will be dispatched by Friday of that same week.
How much does delivery cost?
A flat delivery fee of S$4 applies to all orders.
Is same-day or urgent delivery available?
We're not able to offer same-day or urgent delivery at this time. All orders follow our standard weekly dispatch schedule.
Tracking & Delivery Status
How do I track my order?
Once your order has been dispatched, we'll send you an order dispatch email containing your tracking number. You can use this to track your parcel on SingPost's tracking page.
When will I receive my tracking details?
Your tracking number will be emailed to you once your order is shipped, by the end of the week you place your order.
My tracking link isn't showing any updates. What should I do?
Tracking information can sometimes take 1–2 business days to update after dispatch. If it's been longer and there's still no movement, please email us at vjdrip@gmail.com with your order number and full name and we'll follow up with our courier partner.
My parcel seems delayed or lost. What can I do?
We're sorry to hear that! While delays or lost parcels by our courier partner are unfortunately outside our control, we'll do our best to help. Please write to us at vjdrip@gmail.com with your order number and full name, and we'll investigate on your behalf.
Post-Purchase Enquiries
Can I amend or cancel my order after payment?
Unfortunately, amendments and cancellations cannot be made once your order is confirmed. Please double-check your items, sizes, and delivery address carefully before checking out.
Can I change my size, colour or item after ordering?
Once an order is confirmed, we are unable to make changes to it. We recommend reviewing your order carefully before completing payment.
Can I combine two separate orders or add items after checkout?
We are unable to combine orders or add items after checkout. Each order is processed separately from the moment it's placed.
Wrong, Missing or Defective Items
What if an item is missing from my order?
We're sorry about that! Please email us at vjdrip@gmail.com with your order number and full name. We'll dispatch the missing item to you, and all delivery fees for replacement items are on us.
What if I received the wrong item or wrong size?
Please email us at vjdrip@gmail.com with your order number and full name. We'll send you the correct item along with a prepaid return mailer. Simply place the wrong item in the mailer and send it back to us at the address provided. All delivery fees are covered by us.
What if my item arrived damaged or defective?
We sincerely apologise for the inconvenience. Please email us at vjdrip@gmail.com with your order number, full name, and clear photos of the defect. We'll do our best to make it right.
How soon do I need to report an issue?
Please report any issues with your order as soon as possible upon receiving it. The sooner we hear from you, the faster we can sort things out.
Replacement Policy
When will a replacement be offered?
Replacements are offered when we have sent you the wrong item, the wrong size, a missing item, or a defective product, in other words, when the issue is on our end.
Is replacement subject to stock availability?
Yes, replacements are subject to stock availability. If the item you ordered is no longer in stock, we'll discuss the best resolution with you, which may include a refund.
Can I choose a different item if my replacement is out of stock?
We'll do our best to work something out with you. Please email us at vjdrip@gmail.com and we'll advise based on what's available.
How long does replacement processing take?
Replacements follow the same dispatch schedule as regular orders; your replacement will be mailed out by the end of the week at which the issue is resolved. All enquiries are responded to within 5 business days.
Refund Policy
When am I eligible for a refund?
Refunds are issued in two situations: if your order was confirmed but the item or size is out of stock and we are unable to fulfil it, or if we sent you the wrong item and the correct one is no longer available. In both cases, we'll reach out to you directly and process your refund as soon as possible
How will my refund be returned to me?
Refunds are returned via PayNow.
How long does a refund take?
Refunds are typically processed within two weeks. The exact timing may vary depending on your payment provider.
Returns & Exchanges
Can I return or exchange an item?
We do not offer returns or exchanges, except in cases where an error was made on our end (wrong item, wrong size, missing or defective item). Please refer to the Wrong, Missing or Defective Items section above for those situations.
Why don't you accept general returns or exchanges?
As a school merchandise store, we maintain this policy to keep things fair and manageable for our small team. We recommend checking sizing and item details carefully before placing your order.
Contact & Customer Support
How can I reach you?
You can email us at vjdrip@gmail.com. We aim to respond to all enquiries within 5 business days.
What information should I include in my email?
To help us assist you as quickly as possible, please include:
- Your full name
- Your order number
- A clear description of your issue
- Photos, if relevant (e.g. wrong item, defective product)
